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Privacy & Data Protection Statement

At RefinEx Market Solutions, we are committed to safeguarding your privacy and handling your personal information responsibly. This Privacy Statement explains how we collect, use, and protect your data when you visit our website or contact us.

1. Information We Collect

We collect personal information that you provide directly through our forms, including:

• Name, email address, and subject/message (via the contact form).
• Booking details (via the consultation booking form) including name, email, and any additional details you provide.

We also automatically collect standard technical data via our hosting provider (IONOS) and analytics tools (Google Analytics and Google Search Console). This may include your IP address, browser type, device information, and usage data.

2. How We Use Your Information

Your personal information is used solely for the following purposes:

• Responding to inquiries submitted through the contact form.
• Managing and confirming consultation bookings.
• Improving our website performance and user experience through analytics.

We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Data Storage & Retention

Form submissions are stored securely in our MySQL database and also sent to our company email account. We retain personal data for up to 12 months, after which it is securely deleted unless required for ongoing client engagements or legal obligations.

4. Cookies & Analytics

Our website uses cookies for functionality and performance, including:

• Essential cookies for site functionality (e.g., cookie consent banner).
• Google Analytics cookies to understand website traffic and usage patterns.

You may disable cookies in your browser settings; however, some features of the site may not function properly without them.

5. Legal Basis for Processing

We process personal data under the following lawful bases:

• GDPR (EU/UK): Consent, legitimate interest, and performance of a contract.
• CCPA (California): Transparency in data collection and the right to opt-out of data use beyond the scope described here.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain types of processing.
• Request data portability (GDPR).
• Opt-out of data collection (CCPA).

To exercise your rights, please contact us at matthew@refinexmarketsolutions.com.

7. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure. While no method of transmission over the internet is completely secure, we strive to use commercially acceptable means to protect your personal information.

8. Hosting & International Transfers

Our website is hosted by IONOS. Data collected through our site may be processed in data centres outside your country of residence, but always under strict safeguards and in compliance with applicable data protection laws.

9. Changes to This Privacy Statement

We may update this statement from time to time. The latest version will always be available on this page, with the revision date clearly stated.

10. Contact

If you have any questions about this Privacy & Data Protection Statement or how your information is handled, please contact us at:

RefinEx Market Solutions
Email: matthew@refinexmarketsolutions.com